Billing & Account
What happens when your trial ends, and how to get more time if you need it.
Your free trial covers what the 7-day, 3-article trial includes and how eligibility works. This article covers what happens at the end of it, and how extensions actually work, since neither is automatic.
Your trial converts automatically into whichever paid plan you selected when you started it. There's no separate "activate" step: if you don't cancel first, the card on file is charged for that plan the moment the trial period ends. If you do want to stop before then, cancel from the Plan page. See Canceling your subscription.
If that charge fails, HarperFlow stops writing new articles until the payment goes through. Articles already scheduled still publish. See If a payment fails.
Used your 3 trial articles, or don't want to wait? On the Plan page, choose Start my plan now. Your trial ends right away, your card on file is charged for the first month of the package you picked (plus any tax that applies), and that month's articles are available at once. Your plan then renews on that date each month. Only the account owner can start the plan early.
If the payment doesn't go through, nothing is charged and your trial carries on until its end date. To try again, choose Update payment method on the Plan page. On the billing page that opens, select the pencil next to your card under Current subscription, pick or add a card and choose Update (a card added elsewhere on that page isn't used for your plan). Then choose Start my plan now again. If you leave it, the card on your subscription is charged when the trial ends, as usual.
Extra-article add-ons and package changes aren't available during the trial; they open once your plan has started.
On Shopify, the trial ends on its own after 7 days, and your plan starts then.
If you need longer than 7 days or more than 3 articles to decide, several places in the app (the plan screen while you're trialing, the setup gate, the Enterprise card) offer a short call with HarperFlow's founder instead of a self-serve button. This is a real, manual conversation, not an automatic top-up: whoever takes the call decides how much extra time or how many extra articles make sense for your situation, based on what you tell them.
If you were given a promotional code, from the team, a partner, or a specific offer, redeem it from the "Have a code?" box on your Plan page. Codes can grant bonus articles, extra trial days, or occasionally a free month, depending on what was issued. They aren't something you request yourself; they come from the team or a partner program.
Warning: Starting a trial requires payment details upfront, even though you aren't charged during the 7 days. If you don't cancel before the trial ends, you will be charged for the plan you chose at signup. There's no separate reminder step that pauses this for you.
