Troubleshooting
Common reasons a Shopify or Wix connection breaks, since both connect through an app install.
Shopify and Wix both connect by installing the HarperFlow app rather than pasting a token, so most connection problems trace back to that installation.
Uninstalling the HarperFlow app from your Shopify admin revokes its access immediately. There's no separate step that keeps the old connection alive. If you're billed through Shopify's own billing (the standard embedded-app path), uninstalling also stops that billing. If your store was connected through the manual custom-app path instead, regenerating that custom app's Admin API access token invalidates the one HarperFlow was using. The replacement needs to be a User Token (starting shpua_); an older private-app key (starting shpat_) won't be accepted.
To fix it, reinstall or reconnect the app from your Shopify admin. See Connect your Shopify store for the install steps and API scopes.
Removing the HarperFlow app from your Wix site works the same way. It revokes access right away. Reconnect from the Wix App Market, then re-enter your Instance ID and Member ID exactly as you did the first time you connected. See Connect your Wix site for where to find each one. If you enter a different Member ID than before, new articles publish under that member's byline going forward, so use the same account unless you mean to change it.
A broken connection on either platform shows the same reconnect banner as any other platform, and publishing pauses until it's fixed. See Reconnecting and token health for the general reconnect flow and the 14-day timeline before HarperFlow pauses billing on an unresolved connection.
Tip: If you reinstall the app fresh rather than just reauthorizing an existing install, you may need to re-pick which blog the articles publish into.
