Connect Your Platform
What happens when your site connection breaks, and how to reconnect per platform.
Connections can break. A token gets revoked, a permission gets removed, or a password rotates. Here's how HarperFlow tells you, and what to do about it.
When HarperFlow can't reach your site, a red banner appears across your dashboard: "We can't reach your [platform] site, reconnect to resume publishing." Publishing pauses until the connection is fixed. Nothing is lost while it's down.
Webflow's connection is authorization-based, not a password you re-type. The banner's "Reconnect with Webflow" link takes you through Webflow's login flow again for this specific site, rather than asking you to paste a new token.
Go to your Site page and reconnect with a fresh Application Password, using the same three fields (site URL, username, Application Password) as the original connect step.
If you're using HarperFlow from inside your Shopify admin, click Reconnect on the banner. It re-establishes the connection automatically without leaving Shopify. If that's not available, reopen HarperFlow from your Shopify admin, or re-approve HarperFlow's permissions there if Shopify prompts you to.
Wix support is in development and is not currently available for publishing.
Contact support if reconnecting does not restore publishing. A publishing pause is not a cancellation request: check your subscription status before assuming billing has stopped. Shopify subscriptions and outstanding charges are managed through Shopify. See Canceling your subscription for the steps that apply to your platform.
