Connect Your Platform
What happens when your site connection breaks, and how to reconnect per platform.
Connections can break. A token gets revoked, a permission gets removed, or a password rotates. Here's how HarperFlow tells you, and what to do about it.
When HarperFlow can't reach your site, a red banner appears across your dashboard: "We can't reach your [platform] site, reconnect to resume publishing." Publishing pauses until the connection is fixed. Nothing is lost while it's down.
Webflow's connection is authorization-based, not a password you re-type. The banner's "Reconnect with Webflow" link takes you through Webflow's login flow again for this specific site, rather than asking you to paste a new token.
Go to your Site page and reconnect with a fresh Application Password, using the same three fields (site URL, username, Application Password) as the original connect step.
If you're using HarperFlow from inside your Shopify admin, click Reconnect on the banner. It re-establishes the connection automatically without leaving Shopify. If that's not available, reopen HarperFlow from your Shopify admin, or re-approve HarperFlow's permissions there if Shopify prompts you to.
Wix follows the same general pattern as WordPress: the banner's Reconnect link takes you to your Site page, where you re-enter your connection details.
HarperFlow gives a connection time to be fixed before doing anything drastic. If a site stays disconnected for 14 days, HarperFlow pauses your subscription, so you aren't charged while publishing is stopped, and emails you about it. Reconnecting at any point, before or after that, resumes both billing and publishing automatically. Nothing about your site or your account is deleted.
Note: You won't be charged while a connection is broken and unresolved past the 14-day mark. HarperFlow pauses billing before it pauses anything else, and resuming is automatic the moment you reconnect.
